Return and Refund Policy

We are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, we offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

Conditions for Returns

• The item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.
• You will need to provide proof of purchase or a receipt.
• The returned item must be undamaged, unaltered, and complete.

How to Request a Return

Please contact us at service@iworcest.com and provide your order number and the reason for the return.

We will respond to you as soon as possible and inform you of the specific return process.

Return address: [Please insert the return address here]

Return Process

If your return request is accepted, we will send you a return shipping label and detailed instructions on how to send the item back.

Please follow the guidelines to ship the item to the specified address.

Items sent back to us without prior approval will not be accepted.

Damaged or Problematic Items

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at service@iworcest.com.

We will assess the issue as quickly as possible and provide you with a solution.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (such as food, flowers, plants, etc.)
• Customized products (such as special orders or personalized items)
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are not eligible for return.

Exchanges

If you need to exchange an item, the fastest way is to first request a return. Once the return is accepted, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

The item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.

You will need to provide proof of purchase or a receipt.

Refunds

We will notify you once we have received and inspected your returned item, and inform you whether the refund has been approved.

If approved, the refund will be automatically credited to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at service@iworcest.com.

Contact Us

We are always here to help. If you have any questions about returns or refunds, feel free to contact us at service@iworcest.com.